Citation Diversion Program

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What is the Citation Diversion Program (CDP)?

The Citation Diversion Program (CDP) is an online, educational quiz that students may take when they receive a parking citation. If students complete the CDP with a passing grade, then their parking fine will be excused in its entirety.

In order to pass and have the citation payment waived, you must correctly answer at least 20 out of 25 questions. Students may pass the Citation Diversion Program once per academic year, or in the case of initial failure have two attempts per academic year. A second attempt can only be applied to a new, different citation - not the citation associated with the first failed attempt.

If a student elects to take the CDP for a citation, then they waive their right to later appeal that citation. Likewise, a student that appeals a citation can no longer take the CDP.

CDP Instructions

  • Go to My Parking Account

    Either Login to your account to view citations
    or enter your citation info in the prompt.

  • CDP Step 1

  • Click the “Appeal” button for the selected citation
    (Note: Don’t worry that the button says “Appeal”, it will take you to the proper webpage allowing selection of the Citation Diversion Program.)
  • CDP Step 1

  • Read the CDP User Acknowledgement
    Once read, scroll to the bottom of the page and check mark the box indicating you’ve read and understand the CDP terms and conditions. Then, click “Next”.
  • CDP Step 1

  • Select the “Citation Diversion Program” option from the “Appeal or Citation Diversion Program” prompt and type “Citation Diversion Program” in the “Appeal Reason” text box.

  • CDP Step 1

The request will be reviewed for eligibility by a CDP Representative within two business days, and if approved, an email will be sent containing quiz instructions and a hyperlink to access the Citation Diversion Program.

Quiz Overview

The Citation Diversion Program consists of 25 multiple-choice questions that are broken down into several thematic sections: “Parking Misconceptions”, “Permit Options”, “Citations”, “Appeals”, “Common Violations”, and “Promoting Transportation Resources”.

Each section begins with a written summary containing all the information needed to answer the corresponding questions. Questions only have one correct answer choice.

All questions are randomly selected from a large bank of possible test questions, except for questions 24 and 25. The last two questions ask for user feedback and will automatically be considered correct so long as the user answers them.

An optional, open-ended feedback prompt follows the last question. The optional prompt is simply there to provide students with an opportunity to comment or suggest anything directly to Parking & Transportation services. It has no effect on the final test score.

Passing Score

Upon quiz completion, students will immediately see what questions they answered correctly along with their final score. In order to pass and have the citation payment waived, you must score 80% or higher (i.e. get at least 20 out of 25 questions right).

Eligibility

To be eligible for the CDP, a student must select the “Citation Diversion Program” option from their “My Parking Account” within 7 days of the citation issue date. Citations submitted for the normal appeals process are not eligible for the CDP.

Students may pass the Citation Diversion Program once per academic year, or in the case of initial failure have two attempts per academic year. If a student fails the CDP for a given citation, they cannot retake the quiz again for that given citation. But if the student that failed once receives another citation later on in the academic year, then they may have one more attempt at passing the CDP to waive payment on the new citation.

The following citations cannot be waived by taking the CDP:

  • Firelane Parking Violation
  • Blocking Disabled Access
  • Damage to Parking Deck
  • Towing / Booting / Vehicle Immobilization
  • Fraudulent Display (Use of Lost/Stolen/Counterfeit Permit)
  • Improper Use of State Property

Time Limit

The Citation Diversion Program does not have to be completed in a single, timed setting. Students may pause the quiz at any point for them to return later and complete. The quiz, however, must be submitted within 5 calendar days of receiving the email notification containing the quiz link. Any partially completed quizzes not finished within 5 calendar days will be automatically submitted for scoring.

External Resources

The test is entirely open-book, and students are encouraged to click any links provided to help answer questions. The links offer optional, supplementary information and are not required to correctly answer questions.

Appeal versus CDP

Opting to take the Citation Diversion Program is similar to the process of appealing a citation, but the two options should not be conflated.

When a student believes the citation they received was issued in error or if they have a legitimate reason as to why their infraction should be excused, they should appeal. When a student recognizes their citation was correctly issued and wants the opportunity to learn instead of paying a fine, they should take the Citation Diversion Program.

If a student elects to take the CDP for a citation, then they waive their right to later appeal that citation. Likewise, a student that appeals a citation can no longer take the CDP.