Frequently Asked Questions

Inclement Weather

If Mason is open while it is snowing or after it snows, normally regular parking rules will be in effect. However, in advance of snow storms, Mason may require all vehicles to be cleared from surface lots and parked in garages which will be opened to accommodate everyone. Not moving one’s car in such a situation will lead to being cited and towed. It is important to pay attention to emails from Parking & Transportation as well as Mason Alert.

Parking

Parking overnight is not permissible in the General permit parking area of the Rappahannock River Deck between 2am-5am Monday through Friday.

Otherwise parking on campus with a valid George Mason parking pass in your designated area is permitted overnight and on weekends. Complimentary weekend Lot K permits may be purchased at no cost online at parking.gmu.edu.

Go to Parking Permit Regulations for more information.

Appeals can be filed online, at no cost, within 7 calendar days of the issue date of the citation. If one wishes to file an appeal after the seven calendar days have passed, a written appeal can be  submitted in person, at the Parking Services office. A late appeal fee of $15 will be assessed. No appeals will be considered more than thirty calendar days after issuance of the citation.

To pay or appeal your citation online please follow the instructions below:

  • Click Pay or Appeal Your Citation.
  • Scroll down, enter your citation number & your license plate information into the appropriate fields, then click “Search Citations”
  • If you are a Mason student or faculty/staff, click “Affiliated Login,” then login with your Net ID and password. Otherwise use “Guest Login” and create your own unique id and password.

***You will be contacted via e-mail within 3-5 business days once a decision has been made.

Switching permits is permissible based on permit availability. If you would like to switch your permit, please bring your current pass along with your Mason ID to the office. Depending on which lot or garage you will be switching to, you may have to pay a fee. For switching to permits at the same price, a $15 fee is charged. If upgrading, one will pay the difference in price.

You also need an access device which is unique to each deck. For example, you won’t be able to use an access device from Rappahannock River Deck to enter Shenandoah Deck.

If needing an access device, you will need to visit the appropriate Parking Services Office.

  • Fairfax office is located next to the Shenandoah Parking Deck and is open Monday – Thursday, 8:30am-7pm and Friday from 8:30am-5pm.
  • Arlington office is located in Room 219 of the Founders Hall Building and is open Monday –Thursday, 8:30am-6pm and Friday from 8:30am-3pm).

Please allow 2 business days to obtain access device.

You can print a ten day temporary permit to use immediately while you’re waiting for the permanent permit to be mailed to the address you specified. On the final page when you print your receipt, there will be a link underneath the permit description that says “Print Permit.” Click on that link to print your 10 day temporary permit. Displaying your receipt in lieu of the temporary permit is not allowed and may result in a citation.

Yes. Individuals who are taking classes at Mason and qualify for the senior tuition waiver are eligible for a complimentary semester General parking permit. To redeem your complimentary semester General parking pass, please bring in your financial summary from the Cashier’s office, your Mason ID and your vehicle registration to the Parking Services office.

Complimentary 30 minute parking is available on the 1st level of Shenandoah Parking Garage.

Go to the Visitor Parking page for more information.

It is not true.  All rules and regulations are enforced at all times unless otherwise noted.

Please come into the Parking Services Office and fill out a lost permit form to declare the original permit as lost in the mail and thus invalid. Once you’ve done that, we will be able to issue you a complimentary replacement permit in person. Should you receive your original permit later on, you must bring it into Parking Services. The use of a parking permit that is declared to be lost or stolen will result in a $375 fine and possible referral to Judicial Affairs.

A vehicle may be booted/ towed for violation of certain restrictions. If your vehicle has been booted/ towed, you will need to come to the Parking Services office to resolve the matter.

If you have a dead battery you can call the 24-hour number at 703-987-4991 and someone can assist you through the Motorist Assistance Program.

We unfortunately do not handle flat tires and lockouts. However, you can contact Fairfax Towing at 703-273-1104 and they can assist you for a fee if you don’t have coverage through AAA or a similar service.

Are you using your access card in the correct garage and floor? For example, in Rappahannock Deck, level 3 is reserved for Faculty/Staff and Level 4 & 5 is for students.

All three of our garages have different access devices, so make sure you’re not accidentally using, for example, a Mason Pond access card for Rappahannock River Deck.

Lastly, make sure you are using your access device correctly. If you park in Shenandoah, the sensor is above your vehicle; therefore place and secure your device in the center of your dashboard or right above you rear view mirror.

After you’ve followed all the steps and your access device is still not working, please stop by the Parking Services office and we will either reset it for you or issue you another one, at no cost.

If Mason is open while it is snowing or after it snows, normally regular parking rules will be in effect. However, in advance of snow storms, Mason may require all vehicles to be cleared from surface lots and parked in garages which will be opened to accommodate everyone. Not moving one’s car in such a situation will lead to being cited and towed. It is important to pay attention to emails from Parking & Transportation as well as Mason Alert.

Shuttles

A West Campus shuttle operates in fall and spring semesters.  Please go to the West Campus Shuttle page for more information.

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